Privacy Policy

We are the controller and are responsible for your personal data.

This Policy may be updated from time to time. Any significant changes will be posted on this page and, where appropriate, communicated to you by email.

Please check this page regularly for updates and let us know of any changes to your personal information so that our records remain accurate.

We may collect and process the following data about you:

(a) Information you provide to us

You may provide us with information by completing forms on our website, by telephone, email, or other correspondence. This includes details such as:

• Your name, address, date of birth, email address, and phone number;
• Information required to complete your order or Land Registry document request;
• Payment and billing details (processed securely via third-party providers).

(b) Information we collect automatically

When you use our website, we may automatically collect:

• Technical data (e.g. IP address, browser type, operating system);
• Usage data (e.g. pages visited, time on site, click patterns);
• Transaction details related to orders or account activity.

(c) Information from third parties

We may receive information from:

• Payment processors and anti-fraud services;
• Analytics providers (e.g. Google Analytics);
• Service providers who support our operations.

Our site may be used by parents and guardians of children under the age of thirteen to purchase products or services concerning those children, and some of those products or services may require such parents or guardians to submit personally identifiable information (PII) about such children. Our site is not directed towards children under the age of thirteen, and we do not knowingly collect PII from such children. If you are under the age of thirteen, you are not permitted to use our site.

Information we collect about you. With regard to each of your visits to our site, we may automatically collect the following information:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform;
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page, and any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate from time to time or any other services we provide. We may also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, survey and research organisations, professional advisors, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

Our website uses cookies to distinguish you from other users, improve site performance, and enhance your experience.

You can manage or block cookies via your browser settings at any time. For further details, see our Cookie Policy.

We use your personal information to:

• Fulfil your order or service request;
• Provide customer support and process enquiries;
• Maintain business records and meet legal obligations;
• Improve our website and services;
• Notify you of updates or service changes.

Marketing communications

You may also receive occasional marketing information about our related services (e.g. Land Registry support, conveyancing guidance, or document assistance).

You can opt out at any time by clicking “unsubscribe” in our emails or by contacting [email protected].

We do not sell your personal information to third parties.

Whilst not presently the case, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details, and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy, and in the event that this ever becomes necessary, shall ensure that it is carried out subject to a Data Transfer Agreement for compliance with data protection legislation.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have provided you with (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We do not hold any personal data longer than necessary, having considered the purposes for processing, and in any event no longer than 1 year following the final date of contact.

We may share your personal data with:

• Trusted suppliers who help us deliver our services (e.g. payment processors, document retrieval partners);
• Professional advisers and auditors;
• Law enforcement or regulatory bodies where legally required.

All third-party partners are contractually bound to handle your information securely and only in accordance with our instructions.

We do not sell or rent personal data to third parties for marketing purposes.

All information you provide is stored securely on UK-based servers for up to 6 years for legal and audit purposes, unless longer retention is required.

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

Any payment transactions are encrypted, and access to secure areas of our website requires authentication credentials.

We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, and compliance requirements.

Typically, this is up to six years from your last interaction with us, unless a longer period is required by law or for ongoing contractual obligations.

You have the right to:

• Request access to the personal data we hold about you;
• Request correction or deletion of inaccurate or outdated information;
• Object to or restrict processing;
• Withdraw consent to marketing communications at any time;
• Request data portability (where applicable).

To exercise these rights, contact us at [email protected].

If you wish to make a Subject Access Request (SAR), please submit it in writing. We will respond within one calendar month of receiving your request.

If you believe your data has been handled improperly, please contact us first at [email protected].

If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Questions or concerns regarding this Policy should be directed to our Data Protection Officer at [email protected].